Check out Process

If you are paying by credit card, please choose "Paypal payment" under Payment Mode.

You will redirected to Paypal website after you placed an order.

Hanasecret is under Business name 'Tees Gallery'

-Log in, if you have paypal account

-If you do not have a paypal account, click on 'continue' at the bottom of page to use credit card  ( Refer to guide 1.1)

( Guide 1.1 )

After transaction, you will receive an invoice from paypal.

We will proceed with shipping once we received the payment from buyers.

For payment via Credit Cards

Hanasecret accept Visa, MasterCard via our outsourced payment gateway under Paypal.

For international shoppers, please note that the actual price charged will be subjected to the exchange rate applied by your credit or debit card company.

For payment via Internet Banking or Bank Transfer (via ATM) only.

Internet Banking or Bank Transfer is only applicable for local payment only.
Due to limited pieces of each item, please make payment within 24 hours upon receiving a confirmation email from us.

Hanasecret Corporate Account:

DBS Current Acc # 070-901020-2

UOB Current Acc # 349-3029-248

After which, please email us your order number, bank transaction date and reference number to sales@hanasecret.com

Once your payment has been received, you will also receive a second e-mail to notify your order has been processed.

Hanasecret Refund/Exchange Policy

Refund Policy:

All goods sold are non-refundable. A full refund of the product paid will be made if:

The product is no longer in stock after making the payment.

Customer wishes to withdraw before the order has been processed.

Once an order has been processed, the payment will not be refunded.

Exchange Policy:

Exchange is allowed for defective or incorrect item

Hanasecret will not be responsible for any damage caused from your daily washing methods

Exchange for defective or incorrect item is only allowed within 7 days from date of purchase

Exchange is only allowed once

Exchange Policy Information

Kindly abide our returns policy to facilitate the process.

All merchandise bought online at Hanasecret can only be exchanged via mail to our office.

Union Industrial Building

37 Jalan Peminpin

#04-01E Singapore(577177)

Exchanging process might take up to 14 days,hence we need your full cooperation with us to facilitate.

1. Please email us at admin@hanasecret.com immediately once you wished to do an exchange.

2. The returned goods are at buyer's responsibility until they reached our office. We will only reimburse delivery charges for incorrect item sent and faulty garment.

3.It may take up to 4 working days for us to receive your return.In all cases, the returned item must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

4. Upon confirmation, we will send buyers an email for selecting their exchange item. (We will advise buyer to opt for item of the same price range as we do not refund the balance of a lower price item. On top of that, buyers will have to top-up extra charges for opting a higher price range item.)

5. We will then dispatch buyer's exchanged item. ( We will pay extra attention upon inspecting an exchanged item)

PS: Please note that exchange is only allowed once.

Hanasecret Management reserves the right to alter any part our policy at any time. 

For enquiries, please email us at enquiries@hanasecret.com